Job Overview
Our client is a global ICT company offering a variety of ICT services based on its vast experience and accumulated technological capabilities, as well as its excellent partnerships and human resources all over the world.
They were incorporated to meet the growing demand in the market for efficient Supply Chain Management (SCM) and logistics systems.
They provide personalized SCM/Logistics solutions aligned with the varying needs of companies based on its own integrated Supply Chain & Logistics solution called “Cello”. Depending on the customers’ needs, various solution combinations are offered which ensures a steady information exchange among the solutions and connections within the systems.
Our client is newly established in 2014 based on Parramatta CBD. They provide quality and sophisticated logistics service to our value customers using “Cello” system.
They are currently looking for a self-motivated Operations Manager to join their team.
BROAD SCOPE:
Operation manager shall ensure smooth operation of various processes and optimize established levels of business performance objectives, service, productivity and quality, also is responsible to prepare contracts, innovation activity, managing KPI
RESPONSIBILITIES:
- Contract with Vendor and Customer (Leading/Participating Tender)
Prepare and review contract with vendor and Customer based on experience and know-how
Review and Validate tariff and correspondent to fluctuation of fare including bidding
- Operation Management
Mainly focus on and manage contract logistics operation
(Warehousing, Local Transportation, Return Logistics and etc.)
Review and audit process of operation
Follow up operation issues and communicate with related parties
- Rate/Tariff Validation and Confirmation
Review and set-up rate and tariff with customer and vendors
Based on validation of rate and tariff, assist billing team to get confirmation or approval of rate and tariff from customers and vendors
Managing to provider correct and right information to billing team to take process billing (AR/AP)
- Innovation & Initiative Activity
Cooperate with Customer, Service Provider or RHQ/HQ for Innovation Activity and try to manage the operation to make more efficiency and innovated
- Counter part of customer
Follow up and solve problems which requested by customer
Real-time communication with customer
Listen to VOC and act for customer
- Counter part of HQ and RHQ
Receive HQ/RHQ policy and implement
Coordination between HQ/RHQ and actual operation
Follow up HQ/RHQ’s request such as operation data, plan, and strategy
- Management of KPI
Maintain positive levels of KPI with vendor management and control
Report KPI Analyse and evaluation to customer
Find out root case/action plan/improvement schedule/etc. with vendor
- Reporting
Regular/Irregular Reporting to MD upon MD’s requirement
Regular/Irregular Reporting by team member and manage the issues
- Meeting with customer and service provider
Regular/Irregular Meeting with Customer and Service Provider
Regular/Irregular Meeting with Internal team member and Managing Director
REQUIREMENTS:
This role should cover and manage all operation matters and issues in relation to warehousing, transportation and etc.
As 4PL and 3PL, this role doesn’t need to involve actual operation but should monitor and manage service provider with their service and performance.
However, this role requires ability and capability to manage and handle of actual operation as well.
Basic of this role is auditing and inspecting of operation so candidate should have knowledge and experience of this field.
EDUCATION / QUALIFICATION:
- Bachelor degree
- Residence Visa or Citizen
EXPERIENCE:
- At least 7 years of experience in business context
- Logistics/warehouse operation experience is required
SKILLS:
- Excellent written and verbal communication skills; ability to communicate effectively
- Excellent customer service skills and interpersonal skills
- Experience with management of KPI and process improvement with demonstrable problem solving skills and analytical skills
ETC:
- Time Management (Commitment)
- Communication Skill
- Stress Management
- Responsibility (Very Important)
- Strategy Thinking, Planning and Execution
- Team Leading Skill
- Well Organized Reporting Skill
- Team Structuring and Capability of Team Leading
Reporting Line:
Report to: Managing Director